网购退货 Returning an Online Purchase in Chinese

上shàng周zhōu，我wǒ在zài网上wǎngshàng买mǎi了le一件yí jiàn大衣dàyī。

Last week, I bought a coat online.

照片zhàopiàn上shàng的de颜色yánsè很hěn好看hǎokàn，可是kěshì大衣dàyī到dào了le以后yǐhòu，颜色yánsè跟gēn照片zhàopiàn完全wánquán不一样bù yíyàng。

The color in the photo looked great, but after the coat arrived, the color was completely different from the photo.

而且érqiě尺码chǐmǎ也yě有点儿yǒudiǎnr小xiǎo，我wǒ穿chuān上shàng以后yǐhòu觉得juéde很hěn不舒服bù shūfu。

Moreover, the size was also a little small, and it felt very uncomfortable once I put it on.

于是yúshì我wǒ决定juédìng申请shēnqǐng退货tuìhuò，就jiù给gěi客服kèfú发fā了le一条yì tiáo消息xiāoxi。

So I decided to apply for a return, and sent a message to customer service.

客服kèfú回复huífù得de很hěn快kuài，让ràng我wǒ把bǎ大衣dàyī重新chóngxīn包bāo好hǎo，寄jì回huí去qù。

Customer service replied very quickly, telling me to wrap the coat up again and mail it back.

虽然suīrán寄jì快递kuàidì要yào花huā一点yìdiǎn时间shíjiān，但是dànshì整个zhěnge过程guòchéng并bìng不bù麻烦máfan。

Although mailing the courier took a little time, the whole process wasn't troublesome at all.

三天sān tiān以后yǐhòu，钱qián就jiù退tuì回huí到dào我wǒ的de账户zhànghù里lǐ了le。

Three days later, the money was refunded to my account.

这zhè次cì经历jīnglì让ràng我wǒ明白míngbai了le，网上wǎngshàng买mǎi衣服yīfu以前yǐqián，最好zuìhǎo先xiān看kàn清楚qīngchu尺码chǐmǎ表biǎo。

This experience taught me that before buying clothes online, it's best to look at the size chart clearly first.

🔊 Audio uses your device's Chinese voice for now — teacher recordings are coming. Tap any word to see its meaning.

Key words 生词

网购wǎnggòuonline shopping

尺码chǐmǎsize

退货tuìhuòto return goods

客服kèfúcustomer service

快递kuàidìexpress delivery; courier

账户zhànghùaccount

并 + 不/没 — emphatic negation

并 strengthens a negative, meaning 'not at all' rather than a simple 'not'.

整个过程并不麻烦。 — The whole process wasn't troublesome at all.

让 + person + verb — to have someone do something

让 introduces who is being asked or caused to do an action.

客服让我把大衣重新包好，寄回去。 — Customer service had me wrap the coat again and mail it back.

1. What were the two problems with the coat?

2. What did customer service ask the narrator to do?

3. How long did it take for the refund to arrive?